Refund policy
Return Eligibility
- We accept returns of unopened, unused products within 30 days of the delivery date for Store Credit Only.
- To be eligible for a return, the product must be in its original packaging and condition.
Return Process
1. Contact Us: Email us at @Trsbservices1@gmail.com with your order number and reason for the return.
2. Receive Return Authorization: We will respond with a return authorization and instructions for returning your product.
3. Ship the Product: Pack the product securely and ship it to the address provided in the return authorization. You are responsible for return shipping costs.
4. Inspection and Store Credit: Once we receive the returned product, it will be inspected. If the return is approved, store credit will be issued within 7–10 business days and emailed to the customer’s email on file. This credit can be used at any time on any products listed in our store.
Non-Returnable Items
– Opened or used products
– Products purchased on sale or with a discount code
– Gift cards
Exchange
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us within 7 days of delivery at @Trsbservices1@gmail.com.
We will arrange for a replacement or store credit at no additional cost to you.
Store Credit
Approved Store Credit will be issued to the customer and it will be emailed to customer’s email on file within 7-10 business days after we receive and inspect the returned product.
– Shipping costs are non-refundable and Store Credit will not be issued for it.
Product Satisfaction
For new customers, we recommend trialing our products with the smallest available quantity (usually 3.5 grams) when exploring a new strain or product. This allows you the opportunity to gauge the product effects and determine if a specific strain or product tier aligns with your expectations before making a more significant investment.
It’s important to remember that we cannot offer a money-back guarantee, as the effects of hemp-derived products can vary significantly among individuals. Our products are consumable goods, and for safety and compliance reasons, we cannot accept returns or offer refunds once a product has been opened or used.
Contact Information:
If any questions or concerns about our Shipping and Return Policy, please contact:
Email: @Trsbservices1@gmail.com
Thank you for shopping with TheRest-Stop.com. We appreciate your business and strive to provide the best possible service.